*** This is an advanced procedure, if you are at all unclear/unsure of the proper settings We highly encourage you to open a Technical Support ticket with us and we would be happy to help you get this setup.
A support ticket can be opened using the link below.
The default configuration of the camera is to ask your router to dynamically assign the cameras IP address. This is a very common behind the scenes network service called DHCP. 99% of devices (computers, laptops, phones, tablets, etc) in most home networks get their IP address using this service.
When you reboot your computer, phone, or in this case the camera the device will ask the router again for an IP address. The router will then assign the device an address, and it may not be the same as it had before the reboot. For most things this is perfectly fine because you do not need to access your iPhone (for example) directly from another device so you don't care what IP address it has as long as it has one. The WiFi baby camera is a bit different, as this device you will need to access directly so you need to know where to go to access it, so its very helpful to know the cameras IP address at all times.
To make sure we know this address for the camera we can manually assign the camera with a "Static" IP address. Once done the cameras address will never change and you will always know where to find it.
When assigning a static IP address to your camera, It is important to note that every network is different and will use different IP address schemes. The examples used here are only for networks using the Apple Airport/Time Capsule routers using the default settings. The concepts are the same for networks using other routers but the IP addresses used her WILL BE DIFFERENT. Please refer to your routers documentation for IP addressing information.
To get started with setting our static IP address, we need to know the IP addresses that are available on our network that we can use. The first step is to find the range of IP addresses that your router is configured to assigned to devices on your network. This is called the routers DHCP Pool or Range. On the Apple AirPort/Time capsule we know that this DHCP range is addresses 10.0.1.2 - 10.0.1.200 by default. This is shown in the screen shot below, taken from the Apple Airport utility.
Once we have this DHCP range we know that the router can only assign IP addresses 10.0.1.2 - 10.0.1.200 to other devices on the network. So in theory we can assign any IP address from 10.0.1.201 - 10.0.1.254 to the camera safely.
To be 100% sure that the IP address we intend to assign the camera is free for us to use we can open a command prompt (or terminal on mac) and use the Ping command make sure we get no response from the address we wish to use.
- To open a command prompt on a PC go to the Start button, click run, and in the run line type: cmd and hit enter.
- To open a terminal on a MAC go to the magnifying glass icon at the upper right of the desktop and search for "Terminal" and open it.
The command is the same for Windows or MAC so in the window that appears type: ping <address you would like to test> See the screen shot below for an example.
What we are looking for is the response to be something like "Request timed out", it may be a bit different on different systems.
We now know that we can assign IP address 10.0.1.201 to our camera safely, as we have verified no other device is using that address.
There are a couple more pieces of information that are needed to complete the task.
- Subnet mask - This will in most all cases be: 255.255.255.0
- Default gateway - This address is simply the IP address for your router. In this case the Airports IP address is: 10.0.1.1
- Primary DNS - This is generally the IP address of the router as well. In this example it will be: 10.0.1.1
- Secondary DNS - Optional.
Now we can configure the camera with the static IP address 10.0.1.201. Here are the steps...
1. From your PC or MAC on your home network open the WiFi Baby setup utility and discover the camera.
2. Highlight the camera and click Open.
3. Click on Settings and login.
4. Expand the Network Menu on the right and click "Static IP Setup"
5. Assign the addresses using the information we gathered.
6. Hit Apply at the bottom.
7. The camera will ask you to re-login, hit the link provided. The page may fail the first time if it does just hit the web browsers refresh button and you should now be able to log back in.
8. If you can log back in, the process is complete.